Policies
Cancellations and returns
The short version: book with a 40% deposit, and give us more than 7 days' notice for a full refund.
Tours, lessons, shuttle and rentals
- A 40% deposit is required to reserve any service.
- Full payment is due 24 hours before the service starts.
- Cancel more than 7 days ahead for a full refund.
- Cancel with less than 7 days' notice and the deposit is forfeited.
- Cancellations or no-shows within 24 hours of the start are charged in full.
- No refund or credit for ending a service early, such as returning rentals before they're due.
- Long weekend and holiday bookings are non-refundable.
- All services need a signed rental agreement and waiver.
Store purchases
- Regular-priced items can be returned within 7 days with a valid receipt, new, unused and with tags or packaging, for a refund, exchange or store credit.
- Discounted items are final sale.
- Climbing equipment, bear spray, flares, fuel, watercraft and skis can't be returned.
- Used items that seem defective go through the manufacturer's warranty, which decides on repair, replacement or refund.
Weather cancellations: policy to confirm with client